Return Policy
At Sugar Creek Maple Farm, we pride ourselves on the quality of our products and the satisfaction of our customers. If you’re not completely satisfied with your purchase, we’re here to help. Please read below for our return and refund policy, applicable under New York State law.
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1. Our Guarantee
We offer a 100% Satisfaction Guarantee. If you find any product to be defective for any reason, we will gladly replace it or issue a refund within 30 days of the date of purchase.
2. Return Conditions
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Defective Products: If you receive a defective product, please notify us within 30 days of receiving your order. Defective items can be returned for a full refund or replacement, including the cost of shipping.
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Non-Defective Products: If you are not satisfied with a non-defective product, you may return it within 30 days of purchase for a refund. Shipping costs for returns of non-defective products are the responsibility of the customer.
3. Product Care Instructions
All of our pure maple products are made without additives or preservatives. To ensure the best quality and shelf life, please follow the care instructions provided on the packaging. Failure to properly store these products (e.g., refrigeration after opening) may result in degradation, which is not covered by our returns policy.
4. Return Process
To initiate a return, follow these simple steps:
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Contact Us: Email us at info@sugarcreekmaplefarm.com or call 607.239.5636 to notify us of the issue and to receive return instructions.
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Pack the Product: Safely pack the product in its original packaging, if possible, and include your proof of purchase.
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Ship the Product: We will provide a prepaid shipping label for defective products. If returning a non-defective item, please use a trackable shipping method at your own cost.
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Refund or Replacement: Once we receive the product and verify its condition, we will either process a refund to your original payment method or ship a replacement product. Refunds may take 5-7 business days to appear on your statement, depending on your financial institution.
5. Refund Timeline
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Defective Products: Refunds will be processed within 5 business days of receiving the returned item, including reimbursement for shipping.
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Non-Defective Products: Refunds will be processed within 7 business days of receiving the returned item. Shipping costs are not refunded for non-defective products.
6. Exceptions
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Final Sale Items: Items marked as "Final Sale" cannot be returned or refunded unless they arrive damaged or defective.
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Gift Cards: Gift card purchases are non-refundable.
7. Contact Us for Returns
If you have any questions about our returns or refund process, please contact us:
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Sugar Creek Maple Farm
607.239.5636